SUPPORT SERVICE CONTRACTS FOR ALL

Integrated Logic were approached to maintain a homeowners smart automation systems within their home.

Support service contracts for all

Integrated Logic were approached to maintain a homeowners smart automation systems within their home.

The Brief in Brief

Smart home systems are on the rise with more and more households realising the cost saving and environmental benefits of smart home systems. As with any technology, nothing is infallible and therefore, due to the rise in homes implementing smart home systems it is becoming a requirement for smart home system companies to offer a support and service contract. In Mr and Mrs Jones’ case, they had used a different company for their home automation installations but called upon Integrated Logic, after being recommended by a friend, to offer their aftercare service plan as their previous company couldn’t offer the requirements they needed.

Integrated Logic’s Solution

The team at Integrated Logic worked with Mr and Mrs Jones to set out a rolling aftercare plan whereby their home automation systems, including their home cinema setup, home security systems and automated lighting are covered should they incur a fault or malfunction. The service plan also includes an annual check-up on their infrastructure to make sure it is running at the best efficiency and therefore continuing to offer the best savings on their energy usage.

Our team carry out expert electrical works to maintain Mr and Mrs Jones’ home automation systems and ensure all electrical wires are safe and hidden to maintain the clean and refined image. Mr and Mrs Jones have a Premium service plan whereby our technical experts are available 8am to 10pm every day and would be on the premises within 24 hours if there was a problem or fault. This plan includes unlimited phone and email support, an average response time of less than 30 minutes (during available hours) and onsite maintenance as well as pro-active support.

The End Result

Mr and Mrs Jones are extremely pleased with the ongoing management and support of their home automation systems and have noticed the benefits in their energy usage and efficiency since having regular maintenance and ongoing support. Integrated Logic have been able to keep the complex simple for Mr and Mrs Jones, and look forward to working with them for many years to come.

 

Location: Wimbledon, London

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Project type: Residential

Create a smarter living experience

Reach out and talk to us.

Call +44 (0) 1372 737273 or reach out via the form below

Create a smarter living experience

Reach out and talk to us.

Call +44 (0) 1372 737273 or reach out via the form below

Making the Complex Simple

+44 (0) 1372 737273

4, First Quarter Business Estate, Blenheim Rd, Epsom KT19 9QN

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